Returns & Exchanges

At CHIQUEL, we want you to feel confident and beautiful in your purchase; if you are not entirely satisfied, you may return eligible hairpieces and beauty products within 30 days of delivery. Please ensure all items are in their original, unworn condition with tags attached to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all protective nets, tags, and documentation are included to avoid restocking fees.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.