Frequently Asked Questions
Everything you need to know about your CHIQUEL beauty experience.
What is the standard shipping time for orders?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on your location.
Are CHIQUEL products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All CHIQUEL products are 100% cruelty-free, and the majority of our collection is vegan-friendly. Please check the specific product page for a full ingredient list.
What is your return policy for beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you receive a damaged item, please contact our support team immediately.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I change or cancel my order after it has been placed?
We strive to process orders as quickly as possible. If you need to make changes, please contact us within 1 hour of placing your order. Once the order has entered the fulfillment stage, we are unable to cancel or modify it.